Staff UX Researcher
Domain expertise isn't a bonus. It's the prerequisite.
Strategic mixed-methods research across financial services, commercial real estate, and logistics, connecting user behavior to the business conditions that shape it.
Portfolio
Featured Work
Universal Banker Application: IA Framework
Thirteen legacy tabs, zero task-based logic. Establishing the information architecture to inform the proposed navigation from a 30-year-old banking application required building domain expertise before a single participant was recruited.
View ProjectAccessibility Audit & Design System
Conducted a comprehensive accessibility evaluation across a product suite, delivering actionable guidelines that were integrated into the team's design system and component library.
View ProjectMultifamily Analytics & Reporting
The product team believed senior executives needed a standardized performance score. Research was brought in to find out if they were right, and what it would take to earn client trust in a concept that was still struggling with feasibility hurdles.
View ProjectCross-Platform Navigation Redesign
Ran an iterative series of concept tests and unmoderated usability studies to validate a new information architecture spanning web, iOS, and Android experiences.
View Project